Shipping Policy

Order Processing
All items are custom-made. Please allow 3–5 business days for production before shipping. You’ll receive an order confirmation email and a tracking number once your item ships.

Delivery Time
Standard shipping takes 5–7 business days after your order ships. This does not include production time.

Tracking
You’ll get a tracking email when your order ships. You can also check your order status anytime in your account. If you haven’t received a tracking email within 7 business days please contact us.

International Orders
Buyers are responsible for any customs, taxes, or import fees. Customs delays may occur and are beyond our control.

Shipping Delays
Shipping may take longer during holidays, bad weather, or carrier delays. We’ll update you if there are major issues.

Lost or Damaged Packages
If your package is marked delivered but not received, contact the carrier or us.
For damaged items, please send photos within 7 days of delivery so we can help resolve it.

PO Boxes & APO/FPO
We ship to PO Boxes and APO/FPO using standard shipping only. Delivery may take longer than usual.

Contact Us
Customer service hours: Monday–Friday, 9 AM–5 PM ET. We reply within 24 hours (excluding weekends and holidays).